Social Media Brings Nike 'Closer Than Ever'

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Calling the results “remarkable,” Nike Inc. says its fiscal second-quarter revenues climbed 18% to $5.7 billion, from $4.8 billion in the same period last year. Net income rose 3% to $469 million, compared with $457 million in the year-ago period. Sales in North America were particularly strong, up 21%, with double-digit gains in stores and online on Thanksgiving weekend.

The results beat investor expectations, and Nike executives say the strong performance is a result of steady gains in both its basketball and running divisions, as well as its continued digital transformation. “We’re using digital to change everything about the product creation process,” Mark Parker, president/CEO, says in a conference call that was also webcast. Not only has that sped up its manufacturing, beginning with design and moving into factories, it’s also been a game-changer in its marketing approach.

“Social media is helping us unite and expand,” he says. “We have never been closer to our consumers, as they connect more with each other, their heroes and their favorite teams.”

Great to see digital at the center of product creation. 

For all the talk of Social Media being hard to measure Nike is able to come up with some very clear figures. If you're having difficulty measuring the middle but see the end result, do the results still count?

Have a great Christmas everyone!

 

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How the customer experience got us featured on Springwise and PSFK

Customers are not loyal to a name/label/logo. They are loyal to what that brand stands for. And sometimes multiple brands stand for a similar sentiment. At Antics we launched a campaign with Cortadito.sg bringing together eight authentic and passionate coffee makers that focussed on the craftmanship behind their coffee.

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A fun project for us and a great project for the customer. The eight cafe's have different styles and manner of execution but they all put their customer first.  It is great working with them. 

For more information do check out Be Disloyal on Facebook.

 

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Be Disloyal has great fans. Amazing and vocal fans that are incredibly supportive. It is thanks to these fans that we get picked up in the media. 

After many online and offline mentions in the media we have just been featured on springwise. Not only have we been featured but within one day of posting it is the most popular post of the week! It even beats the second post by more than twice as many shares.

Springwise is a great place for a fresh dose of entrepreneurial ideas. We definitely suggest that you check it out and sign up for their newsletter.

We are very proud and very thankful to all the supporters and fans of Be Disloyal with whom this would have never happened. Thanks again!

16 December 2011 - Update:

And now also featured on PSFK!

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Twitter responsible for empty ATM's

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If our markets are based on trust. How can the financial industry keep people in check? We have seen the power of ubiquitous uncontrolled communication through the Arab Spring. What will stop people from doing the same for the financial industry, from organizing against "the man".

Only time will tell. But if this instance of a twitter rumour instigating a run on ATM's predicts anything, it shows that the consumer is back in the drivers seat. People are getting back into the drivers seat.

What is your company doing to be on the people's side?

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The importance of being number 1 - Google Chrome Instant Pages

When you search with Google over 60% of people click on one of the top three results. Over 35% clicks on the top result.

Being number one was pretty awesome. It gets better.

Google Chrome is slowly releasing a feature, Google Chrome Instant Pages, that will automatically load the top search result. This means that if you search for a term -> Get the top results -> Click on the first result. Your page will open immediately (check out the video.)

So how does this affect your business?

Arriving on a webpage immediately is an incredible boost to the customer experience. So even though it is Google that is making this happen, the magic will rub off on your website as well... as long as your number one. This is another motivation to be number one on that almighty search list. So if you're going for it. Make sure you go all the way.

Do you SEO experts think this (the number one spot at instant pages) is something worth fighting for?

 

 

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Do you provide your customers with value?

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One of the best business tips that was ever given to me was:

"When running a services business make sure that your service directly impacts sales or directly cuts your clients costs."

I love the simplicity and the truth in the statement. What I learned from this is that the value proposition you give to your clients is paramount. In B2C context, the value that you deliver to you customers must be clear and big enough to justify existence.

I see too many companies that become a weak iteration of a big tech start up hit.

I see too many companies around me that are building communities and products with the aim to get as many users as possible to eventually pivot and create sustainable revenue streams.

This process is inherently un sustainable.

When you're creating products, services, platforms.....business. Keep the central question in mind. Where do you create value? And is that enough to justify your companies existence.

Where do you create value?

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